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Return Policy

We want you to be happy with everything you buy from us. If you are not completely satisfied with any of the party goods you purchase, please return them within 24 hours and we will refund you. You can contact us for a refund or exchange. Please email us in detail including your order number and reason for return.

If you simply change your mind after receiving your order, you have 24 hours to inform us of your intention to return, either for an exchange or a refund. We will advise you of what to do next. Please note that we cannot help you with returns by telephone. After getting confirmation from us, send the package back and the shipping receipt inside. We will examine the products returned and will verify whether they are eligible for return. In this situation if a refund is required, upon safe return of the goods we will credit the same payment card used for the purchase as soon as possible. If an exchange is required, upon safe return of the goods, we will send out the replacement/s within 3 to 5 business working days. In any case, we will not refund the original delivery charges, and you will be responsible for paying the return delivery charges too.

Shipping costs are not refunded. Orders that received free shipping are may be subject to a shipping charge deduction from their refund which will equal the cost of our original shipping. All returns will be credited to the original form of payment. Returned items must still be in the new condition, and remain in their original packaging. Any signs of use or damage to the item will not be accepted.

If any goods you received are faulty, damaged, supplied in error or not supplied as described on our website, then we request you to inform us of this within 24 hours of receiving delivery of your order. In this case, we will offer you a full refund inclusive of any delivery charges or the option to exchange, subject to safe return of the goods.

Please return items to the following address:

Party Ocean
242 Church Lane,
Kingsbury,
London.
NW9 8SL

 

Important:

Once we have requested for you to return the goods to us, please make sure you that the proof of postage is retained.

The right of cancellation referred to above does not apply to items of hygiene concern such as hair spray, face paints, eyewear, wigs, hats, headwear, masks, and ribbon.